wilson365 Terms and Conditions

1. General Information and Applicability

wilson365 is an online gaming and entertainment platform providing services to users in Bangladesh. These terms and conditions form a binding agreement between wilson365 and all its users.

By using this website or application, participating in any game, or using any service, you are considered to have fully read, understood, and agreed to the following terms and conditions.

1.1 Scope of Terms

These terms and conditions apply to all products, services, promotions, and competitions on wilson365. Additional terms may apply to specific games or promotions, in which case both sets of terms apply together. In the event of a conflict, the specific terms take precedence.

1.2 Language

These terms and conditions are prepared in Bengali. If these terms are available in more than one language, the Bengali version shall be considered final and binding.

2. Account Registration and Eligibility

To use services on wilson365, you must create a personal account. Each individual may create only one account.

2.1 Requirements for Registration

• The applicant must be at least 21 years of age.
• Accurate and complete information must be provided at the time of registration.
• A single individual holding multiple accounts is strictly prohibited.
• The account is for personal use only — it may not be used on behalf of a third party.
• Your password and login details must be kept completely confidential.

2.2 Updating Account Information

If any of your details change (such as phone number or address), you must notify wilson365 immediately by emailing [email protected] or through the 24/7 live chat. wilson365 will not be responsible for any complications arising from outdated or incorrect information.

2.3 Account Security

If you suspect any unauthorized access to your account or a security breach has occurred, notify wilson365 immediately. wilson365 will not be held responsible for any loss or misuse resulting from sharing your login details with others.

3. Age Verification and Identity Proof

wilson365 is operated for users aged 21 and above only. Creating or using an account is strictly prohibited if this age requirement is not met.

3.1 Identity Verification Process

wilson365 may at any time request the necessary documents to verify your identity, age, and location. Acceptable documents for verification include a national identity card, passport, and driving licence. wilson365 reserves the right to hold withdrawals until verification is complete.

3.2 Underage Users

If it is established that a user created an account while under the age of 21, that account will be closed immediately and all transactions will be considered void.

4. Deposits and Withdrawals

wilson365 offers convenient payment options through Bangladesh's popular mobile banking services bKash, Nagad, and Rocket.

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (for each method).
• Deposited funds will be credited directly to your wilson365 account.
• Deposits must be made from your own account only — third-party payments are not accepted.
• If the source of funds is considered suspicious, wilson365 reserves the right to reject the deposit.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 10 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process may be delayed until identity verification is complete.
• Wagering requirements must be met before bonus funds can be withdrawn (see Section 5 for details).

4.3 Transaction Errors

If an incorrect amount is credited or withdrawn due to a technical error in a transaction, wilson365 reserves the right to correct that error. Attempting to take advantage of a technical error may result in account suspension.

5. Bonuses and Promotional Offers

wilson365 offers its users various types of bonuses and promotional offers. These offers are provided under specific conditions and the platform's general terms and conditions apply in all cases.

5.1 Welcome Bonus

New users can enjoy a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.

5.2 Wagering Requirements

• A 15x wagering requirement applies to the welcome bonus.
• A specified amount must be wagered before bonus funds can be withdrawn.
• There is a set time limit to meet the wagering requirement — full details are provided on the offer page.
• Certain games may be excluded from wagering calculations.

5.3 Bonus Abuse

If bonus system abuse is proven (such as claiming bonuses from multiple accounts or attempting to meet wagering requirements through artificial bets), wilson365 reserves the right to cancel the bonus and, if necessary, close the account.

5.4 VIP Program

wilson365's VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback benefits increase with each higher tier — up to 0.3% cashback for Bronze, up to 0.5% for Silver, and up to 0.8% for Gold per week. wilson365's decision on VIP tier changes is final.

6. Gaming Rules

All games available on wilson365 — slots, live casino, sports betting, card games, and others — are operated according to specific rules.

6.1 Game Results

The outcome of all games is determined by a certified random number generator (RNG) or a live dealer system. Game results are completely fair and impartial. If a technical error is detected in any result, that round will be considered void.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits. Betting limits may differ when playing in bonus mode — this is specified on each game's information page.

6.3 Disconnection

If your internet connection is lost during a game, wilson365 generally attempts to automatically restore the game state. However, wilson365 is not liable for any loss caused by connection issues.

7. Prohibited Activities

Participation in any of the following activities may result in permanent account closure as well as forfeiture of any funds due:

• Creating or using multiple accounts.
• Registering with false or misleading information.
• Using the bonus system in a fraudulent manner.
• Using third-party payment methods.
• Unauthorized interference with or hacking of game software.
• Selling or transferring an account.
• Using the platform for money laundering purposes.
• Harassing or threatening other users or staff.

8. Account Suspension and Closure

8.1 wilson365's Rights

wilson365 reserves the right to suspend or permanently close any account at any time, for any reason, and without prior notice, particularly if these terms and conditions are violated.

8.2 User Request to Close Account

You may close your account at any time. To do so, email [email protected] or contact us via live chat. Any remaining balance should be withdrawn before closing the account.

8.3 Self-Exclusion

As part of responsible gaming, you may request that your account be suspended for a specific period of time. This option is available through wilson365's support team.

9. Responsible Gaming

wilson365 is committed to promoting responsible gaming at all times. Online gaming is for entertainment — it should not be viewed as a source of income.

9.1 Setting Limits

Users can set daily, weekly, or monthly deposit limits through wilson365's support team. Setting these limits is completely free and can be done at any time.

9.2 Warning Signs

If you feel that gaming is having a negative impact on your personal or financial life, please visit our Responsible Gaming page. Resources for support and the opportunity for self-assessment are available there.

9.3 Age Limit Reminder

This platform is for users aged 21 and above only. If you suspect that someone you know who is underage is using this platform, please notify our support team.

10. Privacy and Data Protection

wilson365 places the highest importance on protecting your personal information. Full details of how we collect, store, and use data can be found on our Privacy Policy page.

10.1 Data Protection Measures

• All data is secured through SSL encryption.
• Personal information is not sold to third parties.
• Payment information is stored in a secure and encrypted manner.
• Regular security audits are carried out.

10.2 Cookies

wilson365 uses cookies to improve the user experience. By using the website, you are considered to have agreed to the cookies policy.

11. Limitation of Liability

wilson365 accepts no liability in the following cases:

• Any disruption or loss caused by internet connectivity or third-party services.
• Any misuse resulting from sharing your login credentials with others.
• Service disruptions caused by force majeure or unforeseen circumstances.
• Financial losses resulting from gaming — participation in any game is entirely the user's own responsibility.
• Issues arising from the use of unauthorized third-party software.

To the maximum extent permitted by applicable law, wilson365's total liability shall in no event exceed the amount you have deposited during the relevant period.

12. Changes to Terms

wilson365 reserves the right to change, modify, or update these terms and conditions at any time. Users will be notified in advance of significant changes via email or through the platform.

Continuing to use the platform after any changes will be considered your automatic acceptance of the new terms. It is therefore recommended that you visit this page regularly.

13. Contact & Complaints

For any questions or complaints regarding wilson365's services, please contact our 24/7 support team.

13.1 Complaints Process

• First, report the issue via live chat — most issues are resolved immediately.
• For complex matters, send a detailed email to [email protected].
• After a complaint is received, we will endeavor to provide a resolution as quickly as possible.

13.2 Support Hours

The support team provides service in Bengali seven days a week, 24 hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).

14. Applicable Law

These terms and conditions govern the relationship between Wilson365 and its users. In the event of any dispute, both parties will first attempt to resolve it through amicable discussion. If a resolution cannot be reached through discussion, the matter will be settled in accordance with the applicable legal framework.

If any provision of these terms is deemed legally unenforceable, the remaining provisions will remain in full effect.

These terms and conditions were last updated on January 1, 2026. If you have any questions, please contact us at [email protected].